Rental Terms & Conditions

A booking is not confirmed until Lux Restroom Solutions receives successful payment confirmation from Stripe for the required initial charge. Reaching a success page in your browser alone does not confirm the reservation.

Once confirmed, you will receive a confirmation email from info@luxrestroomsolutions.com with your confirmation number and booking details.

Rental days are counted inclusively between the selected start and end dates in America/Los_Angeles time. Example: Saturday only is 1 day; Saturday–Sunday is 2 days; Friday–Sunday is 3 days.

Base rental price is based on the published day, week, or month starting-at rates for the selected rental length. Applicable water and generator service fees are added when you indicate those utilities are unavailable.

For bookings made more than 10 calendar days before the event start date, the Reservation Payment is 50% of the total rental price and is due at booking. The remaining 50% and the applicable refundable security deposit are charged on the business day before the event. The Reservation Payment is not a security deposit.

For normal advance bookings, the remaining rental balance and the security deposit are charged on the business day before the event start date (Monday–Friday excluding recognized U.S. federal holidays), in America/Los_Angeles. That date is stored on your booking when confirmed.

If you book 10 calendar days or fewer before the event, 100% of the rental price and 100% of the applicable security deposit are due immediately. The rental payment is nonrefundable upon confirmation. There is no 48-hour free cancellation period and no split-payment schedule.

By checking the authorization box at checkout, you authorize Lux Restroom Solutions to save your payment method through Stripe and to charge it off-session for the remaining rental balance, security deposit, and other amounts you authorize under these Terms and the payment schedule shown at checkout. We do not store raw card numbers.

A separate refundable security deposit applies based on inclusive rental days and matches our published rental tiers: 1–6 days $500; 7–27 days (week rate) $1,000; 28+ days (month rate) $2,000. Delivery or pickup buffer days are not used for this calculation.

The security deposit is never charged or retained as a cancellation penalty. It remains separately refundable under the security-deposit terms if the trailer is not delivered or no legitimate deductions apply.

Legitimate deductions may include damage beyond ordinary wear, missing equipment, excessive cleaning, prohibited waste, tampering, unauthorized movement, customer-caused repairs, and other documented customer-caused loss. Deductions are not automatic.

Any refundable portion of your security deposit will be processed within 72 hours after pickup and inspection of the restroom trailer. After the refund is processed, the time required for the funds to appear in your account may depend on your bank or card issuer.

Adequate water must be available and accessible at the event location for delivery and throughout the rental unless Water Service is purchased.

Adequate electrical power must be available and accessible at the event location for delivery and throughout the rental unless Generator Service is purchased.

If you indicate water is unavailable, Water Service of $500 is added. If you indicate power is unavailable, Generator Service of $500 is added. Both may apply.

You are responsible for providing accurate site information, adequate access, clearance, terrain, permission, placement area, and removal of obstacles including gates, vehicles, buildings, trees, and overhead hazards.

You must certify that the utility information you provide is accurate. If utilities are misrepresented and service can still reasonably be provided, we may charge Water Service and/or Generator Service. If missing utilities prevent safe or reasonable delivery or setup, the booking may be treated as a customer-caused delivery failure.

Delivery and setup require a safe, accessible site matching the information you provided. We may refuse delivery if conditions are unsafe or inaccessible.

If we cannot deliver or safely set up because of a customer-caused issue (including false site information, inadequate access, incorrect address, locked site, lack of permission, utility misrepresentation, or similar obstacles), all rental payments already paid are forfeited, you remain responsible for any otherwise nonrefundable rental amounts under the cancellation policy, and a Customer-Caused Delivery / Trip Fee of $300 applies. The security deposit is not automatically forfeited solely because delivery failed.

If originally booked more than 21 calendar days before the event, you receive 48 hours of free cancellation beginning when the successful Reservation Payment confirms the booking. Cancel within that window for a full Reservation Payment refund. After 48 hours, the Reservation Payment is nonrefundable.

If originally booked 21 calendar days or fewer before the event (but more than 10 days out), there is no free 48-hour cancellation period. The 50% Reservation Payment is nonrefundable immediately upon confirmation.

For normal advance bookings, after any free-cancellation period has expired, canceling more than 7 calendar days before the event means you lose only the Reservation Payment already paid. We do not charge the remaining rental balance, and the security deposit is never charged as a cancellation penalty.

Exception: short-notice bookings within 10 days remain fully nonrefundable for the rental price even if cancellation occurs more than 7 days before the event.

For customers who originally booked under the normal advance-booking structure, canceling 7 calendar days or fewer before the event makes you responsible for 100% of the rental price. The security deposit is never charged or retained as a cancellation penalty if the unit is not delivered.

Bookings made 10 calendar days or fewer before the event require full rental payment and full security deposit at booking. The rental payment is nonrefundable upon confirmation. The security deposit remains separately refundable under the security-deposit terms if the trailer is not delivered or no legitimate deductions apply, and is never treated as a cancellation penalty.

More than 21 days before the event: one complimentary reschedule may be allowed if the new dates are available, transferring the existing rental payment and recalculating price, utilities, deposit, and future payment date as needed.

21 days or fewer before the event: rescheduling requires a new booking and new payment under then-current rules. The existing Reservation Payment is forfeited. Short-notice bookings do not automatically receive transferable credit or refund unless an authorized administrator approves an exception.

Ordinary rain or inconvenient weather is not extreme weather. Extreme weather means an objectively serious event such as a government evacuation or closure, venue closure due to severe weather, dangerous road conditions preventing safe delivery, severe storm conditions making delivery or use unsafe, natural disaster, or similar events outside your reasonable control — and only if your entire event is canceled because of that event.

If qualified extreme weather cancels the entire event, we refund 50% of the Reservation Payment (half remains nonrefundable), do not charge an uncollected remaining balance, and do not retain the security deposit merely because of the weather cancellation.

You are responsible for accurate contact and site information, utility readiness (or purchased service), guest conduct, and compliance with these Terms.

You are responsible for damage beyond ordinary wear, excessive cleaning needs, prohibited waste or use, tampering, and unauthorized relocation of the trailer. Related costs may be deducted from the security deposit or charged separately.

Delivery and pickup timing will be coordinated after confirmation. Extensions require availability and may change pricing and deposit requirements.

To the fullest extent permitted by law, Lux Restroom Solutions’ liability arising from the rental is limited as permitted by applicable law. You agree to indemnify Lux Restroom Solutions against claims arising from your misuse of the trailer, inaccurate site information, or guest conduct, except to the extent caused by our gross negligence or willful misconduct. Failure to pay amounts due may result in collection action and cancellation rights as permitted by law.

Checking the required box at checkout constitutes electronic acceptance of these Terms (version 1.1) and is stored with your booking, including acceptance timestamp and, where appropriate, IP address and user agent.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, unless mandatory law requires otherwise.

These Terms, together with your confirmed booking details and payment schedule, form the agreement for the rental. We may update website Terms for future bookings; changes do not retroactively alter the Terms version recorded on an already-confirmed booking.

This page is a business terms draft and is not legal advice. Language may be revised after attorney review.